Warranty

Warranty

What does our warranty cover?:

The warranty applies to all items purchased directly from The Charm Box and covers any material or manufacturing defects under normal use during the warranty period.
 

What our warranty doesn’t cover:
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General wear and tear, improper handling or lack of care, watch battery depletion or damage caused by incorrect usage or accidental damage, scratches, broken glass or chips, damage caused by repairs, or adjustments carried out by a third party, lost or stolen goods or parts.
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The warranty period:

For all charm purchases the warranty is one (1) year and one (1) year for any other item purchased from The Charm Box.
Within the warranty period, if the item is proven to be defective in material or manufacturing under normal use, we will provide a like for like or acceptable replacement, at no charge. If your product is not available, an acceptable alternative will be provided.
Any replacement item will be covered under a new warranty period from the date of issue.
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How to make a claim:

Please contact us in the first instance so we can help resolve your query.
Please note that a valid proof of purchase is required for all warranty claims. Without proof of purchase, the warranty may be void.

Email: thecharmbox.tcb@gmail.com